New Jersey Natural Gas

NEW JERSEY NATURAL GAS WANTS TO HELP SAFEGUARD CUSTOMERS FROM UTILITY SCAMS BY RECOGNIZING THE SIGNS OF FRAUD

02/27/2025 - For Immediate Release

WALL, N.J.- As technology continues to advance, so do the tactics scammers use to deceive people. New Jersey Natural Gas (NJNG) wants customers to know the warning signs of and stay vigilant against fraud, scams and identity theft this National Consumer Protection Week, March 2 to March 8, 2025, and throughout the year.

“The safety and security of our customers are top priorities for New Jersey Natural Gas,” said Marissa Travaline, vice president of Customer Service, Marketing and Energy Efficiency at New Jersey Natural Gas. “National Consumer Protection Week offers a great opportunity to make sure customers know how to spot scams and take steps to protect themselves. Taking action and reporting fraudulent behavior is critical to helping prevent scams and protecting consumers.”

Created by the Federal Trade Commission, National Consumer Protection Week is an annual nationwide advocacy and awareness campaign held each March to educate consumers about their rights, protect them from deceptive practices and empower customers to take action against fraudulent activity.

NJNG is committed to providing customers the tools and resources to help safeguard their personal and financial information and protect themselves falling victim to scammers, including those attempting to impersonate utility representatives. Here are some common tactics to watch out for:

Demanding immediate payment via prepaid credit card, Venmo®, Apple Pay® or other options that cannot be traced or recalled. NJNG only accepts online payments via its online customer portal at myaccount.njng.com. (Apple Pay is a registered trademark of Apple Inc.)
Falsifying caller ID and sending phishing emails that appear to be from your utility. Emails from NJNG are sent from @njng.com or @4you.njng.com
Contacting customers via live or automated calls claiming immediate necessary payment is needed to avoid a service disconnection.
“Slamming” scams that switch customers to another energy supplier without their authorization. Customers are encouraged to use caution when sharing their NJNG account number and to fully evaluate any offer before agreeing.

If a customer receives an unexpected call, email or visit from someone claiming to be an NJNG representative, they should verify the source by contacting the company at 800-221-0051 or CustomerCare@njng.com. Alternately, NJNG’s contact information can be found on the customer’s natural gas bill and company website. Customers should regularly monitor their credit, to spot potential suspicious activity and prevent identity theft.

NJNG communicates through written notices via mail and attempts to work with customers to find payment solutions. An NJNG employee will never demand immediate payment or request sensitive information from a customer. If customers fear they have fallen victim to a scam, they should report the incident to NJNG at 800-221-0051 and fill out a report form at reportfraud.ftc.gov/assistant.

Visit njng.com/safety and the Federal Trade Commission’s website at consumer.ftc.gov/scams to learn more ways to protect yourself and your family from fraud.

About New Jersey Resources
New Jersey Resources (NYSE: NJR) is a Fortune 1000 company that, through its subsidiaries, provides safe and reliable natural gas and clean energy services, including transportation, distribution, asset management and home services. NJR is composed of five primary businesses:

New Jersey Natural Gas, NJR’s principal subsidiary, operates and maintains natural gas transportation and distribution infrastructure to serve customers in New Jersey’s Monmouth, Ocean, Morris, Middlesex, Sussex and Burlington counties.
Clean Energy Ventures invests in, owns and operates solar projects, providing customers with low-carbon solutions.
Energy Services manages a diversified portfolio of natural gas transportation and storage assets and provides physical natural gas services and customized energy solutions to its customers across North America.
Storage and Transportation serves customers from local distributors and producers to electric generators and wholesale marketers through its ownership of Leaf River and the Adelphia Gateway Pipeline, as well as our 50% equity ownership in the Steckman Ridge natural gas storage facility.
Home Services provides service contracts as well as heating, central air conditioning, water heaters, standby generators, solar and other indoor and outdoor comfort products to residential homes throughout New Jersey.

NJR and its over 1,300 employees are committed to helping customers save energy and money by promoting conservation and encouraging efficiency through Conserve to Preserve® and initiatives such as SAVEGREEN®.

For more information about NJR:
www.njresources.com.
Follow us on X.com (Twitter) @NJNaturalGas.
“Like” us on facebook.com/NewJerseyNaturalGas.

Contact:

Michael Kinney, Media
732-938-1031

Adam Prior, Investors
732-938-1145

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