Fraud Alert

We have become aware of attempts to fraudulently impersonate New Jersey Resources Corporation (“NJR”), NJR Clean Energy Ventures Corporation (“NJRCEV”), and/or New Jersey Natural Gas Company (“NJNG”) by creating email addresses designed to confuse the recipient into believing the emails originated from NJR, NJRCEV, or NJNG. We are also aware that such schemes often involve creating impersonation websites using a company’s name and likeness.  If you are a supplier or vendor receiving a request or order from someone claiming to be from NJR or any of its subsidiaries, please call our Procurement Department at 732-938-1000 to confirm the request is valid. 

New Jersey Resources (NJR) and its affiliate companies (New Jersey Natural Gas, NJR Home Serviced, NJR Clean Energy Ventures, NJR Energy Services, Adelphia Gateway, Steckman Rudge, Leaf River Center) remind customers to be aware of scammers posing as company representatives via phone, email and in person and using different tactics to trick you into giving them your money and personal information. Don’t be a victim. Spot the signs of a potential scam. 

Scammers can be very convincing and may:

• Impersonate representatives from NJR and its affiliate companies who are threatening to turn off your service unless immediate payment is made
• Spoof customers by falsifying the number on the caller ID, making it appear the call is from NJR or one of its affiliate companies.
• Send “phishing” emails that appear to come from NJR or one of its affiliate companies asking you to share personal information
• Trick customers into thinking they are eligible for a credit card; NJR and its affiliate companies do not offer credit cards.

• Pressure to make a payment right away or have your service turned off. (If a representative from NJR or one of its affiliate companies come to your home to disconnect your service or collect payment, our representatives will have company-issued identification, which you can verify by calling the respective company directly. 
• An incoming call from, or returning a call to, a suspicious number not belonging to NJR or one of its affiliate companies.
• Requests for personal information as well as prepaid cards and wire transfers to pay your bill
• Requests for personal information via phone or online to open up a 0% interest credit card

NJR and its affiliate companies will send written notices via mail and will attempt to work with our customers to find payment solutions. We may make a courtesy call via our automated phone system, or send a field representative to your premises, as a last opportunity to collect the outstanding balance before your service is disconnected. (If NJR or one of its affiliate companies come to your home, our representatives will have company-issued identification, which you can verify by calling the respective company directly.)

Representatives from NJR and its affiliate companies will never demand your social security number, bank information or credit card number, nor will they require a wire transfer or prepaid debit card to bring your account current. Further, NJR and its affiliate companies do not have a credit card offer, and will never solicit products or services via phone.

If you doubt the legitimacy of someone claiming to be a representative from NJR or one of its affiliate companies, do not engage with the individual. Take action.

• Hang up the phone or immediately close the door.
• Don’t let anyone in your home unless you have a scheduled appointment.
• Never give out your personal or banking information.
• Don’t trust anyone pressuring you for immediate payment.

Company employees and contractors working on our behalf always carry official company photo ID. Additionally, company employees drive commercial vehicles clearly marked with our company name and logo.

If you have any doubt about someone claiming to represent NJR or one of its affiliates, call the respective company directly and ask to speak with a supervisor to verify the representative’s authenticity or call the local police.