NEW JERSEY NATURAL GAS RECOGNIZED AS ONE OF THE COUNTRY’S MOST TRUSTED UTILITIES

WALL, N.J. – New Jersey Natural Gas (NJNG), the principal subsidiary of New Jersey Resources (NYSE: NJR), was named one of the most trusted utilities in the nation, according to the 2024 Cogent Syndicated Utility Trusted Brand & Customer Engagement™: Residential report from Escalent. The company has been recognized nine out of the past 10 years for brand trust among its customers.

With a score of 713, well above the industry average of 680 and highest in the state, NJNG is one of 42 natural gas and electric utilities in the country to receive this honor and recognized for proactively addressing issues most important to customers. The company’s position as a Most Trusted Brand demonstrates its brand strength and commitment to meeting the expectations of its customers in delivering reliability, ease of service interactions, energy-efficiency programs and a commitment to environmental sustainability.

 “As customer expectations evolve, our team is focused on doing the right things to deliver an exceptional personal experience and provide the high standard of service our customers seek,” says Marissa Travaline, vice president of Customer Service, Marketing and Energy Efficiency at New Jersey Natural Gas. “To earn the respect of our customers is the greatest recognition we could receive.”

Escalent surveyed 61,432 residential natural gas, electric and combination utility customers of the 142 largest U.S. utility companies. The Brand Trust score is based upon consumer ratings across six factors ― customer focus, company reputation, community support, communications effectiveness, reliable quality and environmental dedication.

More information about the report may be found at: Cogent Syndicated Utility Trusted Brand & Customer Engagement™: Residential.

About New Jersey Resources

New Jersey Resources (NYSE: NJR) is a Fortune 1000 company that, through its subsidiaries, provides safe and reliable natural gas and clean energy services, including transportation, distribution, asset management and home services. NJR is composed of five primary businesses:

• New Jersey Natural Gas, NJR’s principal subsidiary, operates and maintains natural gas transportation and distribution infrastructure to serve approximately 582,000 customers in New Jersey’s Monmouth, Ocean and parts of Morris, Middlesex, Sussex and Burlington counties.
• Clean Energy Ventures invests in, owns and operates solar projects with a total capacity of approximately 474 megawatts, providing residential and commercial customers with low-carbon solutions.
• Energy Services manages a diversified portfolio of natural gas transportation and storage assets and provides physical natural gas services and customized energy solutions to its customers across North America.
• Storage and Transportation serves customers from local distributors and producers to electric generators and wholesale marketers through its ownership of Leaf River Energy Center and the Adelphia Gateway Pipeline, as well as our 50% equity ownership in the Steckman Ridge natural gas storage facility.
• Home Services provides service contracts as well as heating, central air conditioning, water heaters, standby generators, solar and other indoor and outdoor comfort products to residential homes throughout New Jersey.

 NJR and its over 1,300 employees are committed to helping customers save energy and money by promoting conservation and encouraging efficiency through Conserve to Preserve® and initiatives such as SAVEGREEN™ and The Sunlight Advantage®.

For more information about NJR visit www.njresources.com.
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