NEW JERSEY NATURAL GAS RECOGNIZED AMONG THE COUNTRY’S MOST TRUSTED UTILITIES

WALL, N.J. – For the eighth consecutive year, New Jersey Natural Gas (NJNG), the principal subsidiary of New Jersey Resources (NYSE: NJR), was named one of the most trusted utilities in the nation, according to the 2021 Cogent Syndicated Utility Trusted Brand & Customer Engagement™: Residential report from Escalent.

Escalent conducted surveys among 76,656 residential electric, natural gas, and combination utility customers of the 140 largest U.S. utility companies across six factors ― customer focus, company reputation, community support, communications effectiveness, reliable quality, and environmental dedication.

NJNG scored a 738 out of 1,000 on the study’s Brand Trust Index, and ranked among the highest in the East in communications effectiveness and environmental dedication. These results underscore NJNG’s commitment to customers and strong track record of sustainability leadership, including the company’s recent Coastal Climate Initiative announcement — a program designed to engage customers and advance climate change solutions along the Jersey Shore.

NJNG has consistently maintained a high level of brand trust among its customers, driven by its focus on listening and improving the overall customer experience. Of the 140 large utilities measured in the study, NJNG is one of only 38 large utilities nationwide to earn the distinction.

More information about the report may be found at: Cogent Syndicated Utility Trusted Brand & Customer Engagement™: Residential.

About New Jersey Resources

New Jersey Resources (NYSE: NJR) is a Fortune 1000 company that, through its subsidiaries, provides safe and reliable natural gas and clean energy services, including transportation, distribution, asset management, and home services. NJR consists of five primary businesses:

• New Jersey Natural Gas, NJR’s principal subsidiary, operates and maintains over 7,500 miles of natural gas transportation and distribution infrastructure to serve over half a million customers in New Jersey’s Monmouth, Ocean, Morris, Middlesex, and Burlington counties.
• NJR Clean Energy Ventures invests in, owns, and operates solar projects with a total capacity of more than 360 megawatts, providing residential and commercial customers with low-carbon solutions.
• NJR Energy Services manages a diversified portfolio of natural gas transportation and storage assets and provides physical natural gas services and customized energy solutions to its customers across North America.
• Storage & Transportation serves customers from local distributors and producers to electric generators and wholesale marketers through its ownership of Leaf River Energy Center and the Adelphia Gateway Pipeline Project, as well as a 50% equity ownership in the Steckman Ridge natural gas storage facility, and a 20% equity interest in the PennEast Pipeline Project.
• NJR Home Services provides service contracts as well as heating, central air conditioning, water heaters, standby generators, solar and other indoor and outdoor comfort products to residential homes throughout New Jersey.

NJR and its nearly 1,200 employees are committed to helping customers save energy and money by promoting conservation and encouraging efficiency through Conserve to Preserve® and initiatives such as The SAVEGREEN Project® and The Sunlight Advantage®. For more information about NJR:
www.njresources.com
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