New Jersey Natural Gas Takes Action to Temporarily Close Walk-In Payment Locations, Waive Late Payment Fees for Customers

Wall, NJ, March 16, 2020 – New Jersey Natural Gas (NJNG) today announced that it will temporarily close its walk-in payment services for customers in Asbury Park, Wall, Lakewood and Rockaway, effective Tuesday, March 17, 2020, and waive late payment fees for at least the next 30 days (through April 15, 2020) for customers as part of the precautionary health and safety measures being taken in response to the novel coronavirus (COVID-19). 

Customers who pay their bills using in-person payment options are encouraged to use other payment options, including:

• Online bill payment at njng.com
• Over the phone by calling 800-221-0051
• Traditional mail by mailing their payment to New Jersey Natural Gas Co., PO Box 11743, Newark, NJ 07101-4743
• Secure drop boxes located at NJNG’s payment facilities

While customers are strongly encouraged to use the above payment methods, customers may independently verify if participating Western Union^® locations that offer Quick Collect^® are still available to accept cash payments.

“The health and safety of our customers and employees are the most important considerations for our company,” said Steve Westhoven, President and CEO of New Jersey Resources, NJNG’s parent company. “Given the evolving public health response, we will continue to closely monitor all developments and take appropriate steps to protect public health.”

The payment centers’ closure to the public will remain in effect indefinitely - subject to an evaluation of changing circumstances and guidance from the government and public health entities. The following locations are subject to the closure:

Last week, NJNG announced that it would temporarily suspend service disconnections beginning March 16, 2020. This policy will remain in place until further notice.

Any customer experiencing a temporary hardship, or who is in need of assistance paying their bill, should call NJNG at 800-221-0051.

Customers are reminded to visit the following resources for the latest on COVID-19 and guidance on prevention, detection and response:

• Centers for Disease Control (CDC) COVID-19 resource page
• CDC guidance on home isolation
• New Jersey Department of Health

About New Jersey Resources
NJR is a Fortune 1000 company that, through its subsidiaries, provides safe and reliable natural gas and clean energy services, including transportation, distribution, asset management and home services. It is composed of five primary businesses:

• New Jersey Natural Gas, NJR’s principal subsidiary, operates and maintains over 7,500 miles of natural gas transportation and distribution infrastructure to serve over half a million customers in New Jersey’s Monmouth, Ocean, Morris, Middlesex and Burlington counties.

• NJR Clean Energy Ventures invests in, owns and operates solar projects with a total capacity of nearly 300 megawatts, providing residential and commercial customers with low-carbon solutions.

• NJR Energy Services manages a diversified portfolio of natural gas transportation and storage assets and provides physical natural gas services and customized energy solutions to its customers across North America.

• NJR Midstream serves customers - from local distributors and producers to electric generators and wholesale marketers - through its ownership of Leaf River Energy Center, Adelphia Gateway Pipeline Project and 50 percent equity ownership in Steckman Ridge natural gas storage facilities, as well as its 20 percent equity interest in the planned PennEast Pipeline Project.

• NJR Home Services provides service contracts as well as heating, central air conditioning, water heaters, standby generators, solar and other indoor and outdoor comfort products to residential homes throughout New Jersey.

NJR and its more than 1,100 employees are committed to helping customers save energy and money by promoting conservation and encouraging efficiency through Conserve to Preserve® and initiatives such as The SAVEGREEN Project® and The Sunlight Advantage®. For more information about NJR: www.njresources.com.

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